Shipping

All orders are shipped from Melbourne, Australia. If your items are in stock, your order will generally ship within 24-hours. Moon Digital only posts to Australian addresses.

Orders are shipped using Australia Post eParcel. Both Regular and Express services are offered at checkout.

Parcel Post
Approximate delivery timeframe of 3 – 7 Business Days.

Express Post
Approximate delivery timeframe of 1 – 3 Business Days. Whilst we often see packages delivered next business day, please note this is NOT a guaranteed ‘Next Day Delivery’ service.

Payment

We accept all major credit and debit cards through our secure Stripe payment gateway.

Returns

We accept product returns depending on the circumstances. Please see our detailed returns policy below for more information.

Change of Mind Returns
In the event you wish to return a product due to a change of mind, it can be done so within 14 days of purchase. The product must be unopened and in the original packaging. Please contact us for a return address. Refunds do not include any shipping and handling charges outlined on your invoice. In situations where no shipping fee was charged (free shipping), or products were returned in a non-original state (e.g. opened), a 10 – 50% restocking fee will apply at our discretion. Shipping charges for all returns must be paid for and insured by you. Moon Digital Pty Ltd will not be held responsible for any items lost or damaged in transit.

Defective Products
In circumstances where you consider a product to be defective, immediately cease using the product and contact us as soon as possible with details of the defect. We will work with you to determine a suitable resolution. If required, you may need to return the product to Moon Digital Pty Ltd. Shipping charges for all returns must be paid for and insured by you. You are responsible for any loss or damage to products during shipment. At the discretion of Moon Digital Pty Ltd, we will send you a replacement or issue a refund. Refunds do not include any shipping and handling charges outlined on your original invoice.